Customer Service Advisor

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Customer Service Advisor

  • Location:

    Wakefield

  • Sector:

    Office

  • Job type:

    Temporary

  • Salary:

    9.50-10.60

  • Contact:

    Joanna Gornicka

  • Contact email:

    joannagornicka@firstchoice-uk.com

  • Contact phone:

    01924 201155

  • Published:

    20 days ago

  • Duration:

    Temporary

  • Expiry date:

    2022-10-14

  • Startdate:

    ASAP

Role: Customer Service Advisor

Hours: Monday - Friday 8:30am – 4:00pm

Rate: £9.50 per hour

Location: Junction 41 Wakefield

Start date: ASAP

First Choice are actively recruiting for a Customer Service Advisor to join our reputable client based in Junction 41 Wakefield. Our client is the largest local authority/public sector buying organisation in the UK.

Key accountabilities:

  • Communicate with customers and suppliers via email or telephone

  • Order processing

  • Information to customers by verifying information and understand the request

  • Dealing with any refunds that come through as well as any dispatches that need to be sent out.

  • Maintain a high degree of quality and accuracy in work.

  • To handle customer enquires in a professional and courteous manner.

  • Able to manage own time and productivity effectively, to meet service requirements.

  • Provide website support to customers

  • Reply to all electronic communications within agreed SLA’s to deliver a high level of customer service

  • Communicate with relevant department regarding urgent requests to meet customer needs

  • Capture customer data using CRM for reporting, measurement and generating sales leads. This must be done straight after calls, within wrap time.

For the role you will be able to demonstrate:

  • Excellent communication skills.

  • Previous Customer Service experience

  • Has the ability to make proactive recommendations.

  • Works well with a team environment

  • Computer Literate including CRM Systems, social media and Microsoft Office programs i.e. Outlook, Word and Excel.

  • GSCE Maths & English

In return we offer:

  • Free parking

  • Kitchen facilities

  • On going support from team leaders