Customer Service

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Customer Service

  • Location:

    Dodworth

  • Sector:

    Office

  • Salary:

    £11.44 per hour

  • Contact:

    Joanna Gornicka

  • Contact email:

    joannagornicka@firstchoice-uk.com

  • Contact phone:

    01924 201155

  • Published:

    24 days ago

  • Duration:

    Temp to Perm

  • Expiry date:

    2024-04-22

  • Startdate:

    ASAP

Role: Customer Service Advisor

Rate: £11.44 per hour (£22,308)

Location: Dodsworth

Hours: Monday - Friday, 8 hours between 8-6 (flexible start time)

Start Date: asap

Temp to Perm

First Choice are actively recruiting a Customer Service Advisor to join our reputable client to support their Fulfilment team.

Training will be provided.

Key accountabilities:

  • Order data products via a number of sources including online, telephone and hard copy.

  • Using our in-house technology to manage the progression of orders to fulfilment for our customer.

  • Re-submit any system rejections.

  • Raise and respond to any data provider enquiries via system, email and telephone.

  • General query handling via email and telephone

  • Chasing results and any overdue orders.

  • Processing credits and extra charges.

  • Cancellation and expedite products ordered.

  • Manually keying of orders

For the role you will be able to demonstrate:

  • Have the drive to develop an in-depth knowledge of our suppliers, products and services.

  • Have a positive, can-do attitude and excellent communication skills, working and communicating in a professional manner.

  • Good IT skills, able to learn new bespoke systems to a workable level.

  • Develop an understanding of the varied tasks that are required specific to the supplier and product and how those tasks affect the workflow of a customer order

  • Be process driven, recognising and adhering to the required procedures with accuracy and attention to detail.

  • You will achieve the SLA’s and KPI’s set by the business, working as a team to achieve set targets.