Outbound Call Agent

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Outbound Call Agent

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  • Job type:


  • Contact:

    Kate Field-Elsey

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  • Contact phone:


  • Published:

    about 1 month ago

  • Expiry date:


First Choice are actively recruiting for a Outbound Calling Agent to join our reputable client based in Wakefield. Our client is the largest local authority/public sector buying organisation in the UK.

Key accountabilities:

  • Developing sales opportunities within the Public sector for education and Local Government establishments.

  • Handling outbound telesales calls to new and existing, lapsed and potential new customers.

  • Create and submit customer quotations.

  • Converting enquiries into sales with the ability to see every contact as an opportunity.

  • Assist in the development of the CRM customer database through everyday working while still achieving agreed targets.

  • Managing sales leads and opportunities from internal data.

  • Identifying viable sales opportunities, creating on-call sales and Sales Representatives appointments.

  • Acting as an internal support for the field sales team in conjunction with your everyday duties

  • Support Customer Contact Centre teams.

For the role you will be able to demonstrate:

  • Sales driven.

  • Experience of working in a telesales environment.

  • Excellent telephone manner and communication skills.

  • Self-motivated with the ability to work alone and as part of a wider team.

  • Willing to learn all core aspects of the department to support flexible working.

  • Excellent ‘people’ skills, especially via the telephone and electronic media.

  • Ability to overcome objections to reach decision makers.

  • Good written and verbal communication skills.