Role: Customer service representative
Hours: Various Shift patterns working 5 out of 7 ( you will be allocated a set shift which will include 4 week days & 1 weekend day )
Rate: £10.42 per hour increasing to £10.74 after 12 weeks (after 12 weeks : O/T paid at £16.11 after 39 hours worked, O/T on selected shifts paid at £21.48)
Location: Morley office
Start Date :
First Choice are actively recruiting a number of Customer Service Advisors to join our reputable client based in the Morley area of Leeds. The CSA’s will be required to work 5 days out of 7 and includes working weekends between the hours of 08.00am – 18.00pm. The role is a hybrid role and will require working three weeks from home and one from the office.
The main purpose of the role is to provide exceptional customer services to customers at all times ensuring all complaints and queries are handled effectively in a timely manner.
Please note, a week of training will be provided, it is imperative 100% attendance is maintained for training. The first 4 weeks of work will be based in the office!
To provide high quality customer care to all customers, ensuring that all notes and administration is dealt with efficiently and to the satisfaction of management and customers
To take calls and emails from customers regarding deliveries, re-arranging deliveries, liaising with internal drivers to chase orders, chasing outstanding or late deliveries
To work closely with internal departments to ensure customer queries are resolved
To deliver high customer service levels at all times
For the role of Customer Service Advisor you will be able to demonstrate:
Excellent communication skills both written and verbal
Excellent administrative skills
Previous Customer services experience
A positive can do approach
Ability to work well in a team and independently
In return we offer:
Free hot and cold beverages
Continuous training and development whilst on assignment
Possibility of Temp to Perm Opportunities