Role:Customer Service Administrator
Hours:Monday to Friday 8:00 – 5:00
Rate:£8.91 – 9.50 per hour
Location:Newcastle upon Tyne NE12
Start Date:23/01/2022
First Choice are actively recruiting a Customer Service Administrator to join our reputable client based in Newcastle. The CSA will be required to work Monday – Friday. The role will require working from the office.
The main purpose of the role is to provide exceptional customer services to customers at all times ensuring all complaints and queries are handled effectively in a timely manner. You will be responsible for providing a bridge between the activities of our Client Centre and the customers who use the service.
Key accountabilities:
· Record data of all leads into Excel spreadsheet.
· Send appointment details to clients and customers via email and client’s own CRM systems
· Update spreadsheets with client results
· Provide high quality customer care to all customers, ensuring that all notes and administration is dealt with efficiently and to the satisfaction of management and customers
· To take calls and emails from customers regarding deliveries, re-arranging deliveries, liaising with internal drivers to chase orders, chasing outstanding or late deliveries
· To work closely with internal departments to ensure customer queries are resolved
· To deliver high customer service levels at all times
For the role of Inbound Customer Services Advisor you will be able to demonstrate:
• Excellent experience of working with Excel and knowledge of basic formulas
• Excellent experience of using Outlook
• Experience of working with CRM systems
• High level of attention to detail
• High level of integrity as role involves dealing with financial information
• Ability to work efficiently and prioritise accordingly as working as a team of one
In return we offer:
Weekly pay, every Friday
· Kitchen facilities
· Continuous training and development whilst on assignment
· Possibility of Temp to Perm Opportunities
· On going support from team leaders
