Customer Service Administration

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Customer Service Administration

  • Location:

    Liversedge

  • Salary:

    £25K + Bonus

  • Contact:

    Heidi Wood

  • Contact email:

    heidiwood@firstchoice-uk.com

  • Contact phone:

    01924201155

  • Job ref:

    HW/CSA/1122

  • Published:

    28 days ago

  • Expiry date:

    2022-12-02

  • Startdate:

    asap

Customer Service Order Administrator

Liversedge – WF15

£21K + Bonus

08.30 – 5pm

Our client is a leading manufacturer based in Liversedge, West Yorkshire and we they have a job vacancy for a full-time customer service advisor/order processor.

The role covers a wide range of tasks, based mainly around handling customer enquiries and order requirements in a friendly, polite, and professional manner. The role includes answering any questions and queries over the phone, providing support and comprehensive product / service information to customers, building relationships with customers, and assisting customers in making purchasing decisions.

 

The job includes the following key responsibilities:

 

Prompt response to all methods of communication into the office, including:

·        Orders

·        Stock enquiries

·        General enquiries

·        Technical enquiries (to the best of your ability)

·         

Efficient and accurate entry of all orders received on to bespoke computer system including:

·        Telephone orders

·        Email orders

·        Fax orders

 

Using the resources provided identify and allocate appropriate stock to orders giving consideration to:

·        Age

·        Prevent unnecessary wastage

·        Previous allocations

 

Ensure efficient pricing control on all orders

·        Amend, when necessary, from pricing set up on system

·        Check for special pricing agreements

 

Identify possible issues and generate resolutions to those issues and / or bring to the attention of the Customer Service Supervisor

 

·        Maintain at all times accurate customer records

·        Undertake any other task as requested

 

Key Relationships

 

·        Customers

·        Area Sales Managers

·        Customer Service Supervisor

·        Transport – Internal

·        Transport – External

·        Production

 

Previous customer service experience in the carpet/flooring industry is desirable, however not essential.

Full training will be provided for the successful candidate.