Customer Service Order Administrator
Liversedge – WF15
£21K + Bonus
08.30 – 5pm
Our client is a leading manufacturer based in Liversedge, West Yorkshire and we they have a job vacancy for a full-time customer service advisor/order processor.
The role covers a wide range of tasks, based mainly around handling customer enquiries and order requirements in a friendly, polite, and professional manner. The role includes answering any questions and queries over the phone, providing support and comprehensive product / service information to customers, building relationships with customers, and assisting customers in making purchasing decisions.
The job includes the following key responsibilities:
Prompt response to all methods of communication into the office, including:
· Orders
· Stock enquiries
· General enquiries
· Technical enquiries (to the best of your ability)
·
Efficient and accurate entry of all orders received on to bespoke computer system including:
· Telephone orders
· Email orders
· Fax orders
Using the resources provided identify and allocate appropriate stock to orders giving consideration to:
· Age
· Prevent unnecessary wastage
· Previous allocations
Ensure efficient pricing control on all orders
· Amend, when necessary, from pricing set up on system
· Check for special pricing agreements
Identify possible issues and generate resolutions to those issues and / or bring to the attention of the Customer Service Supervisor
· Maintain at all times accurate customer records
· Undertake any other task as requested
Key Relationships
· Customers
· Area Sales Managers
· Customer Service Supervisor
· Transport – Internal
· Transport – External
· Production
Previous customer service experience in the carpet/flooring industry is desirable, however not essential.
Full training will be provided for the successful candidate.
