Hire Desk Controller

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Hire Desk Controller

  • Location:


  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Joanna Gorncika

  • Contact email:


  • Contact phone:

    01924 201155

  • Job ref:


  • Published:

    21 days ago

  • Expiry date:


  • Startdate:


​Hire Desk Controller - Temp to perm


9am -6pm while training

10am-7pm once confident and fluent with the role

(must be flexible with working these hours)




·        Responsible for smooth running of Key Accounts and/or General Orders. 

·        Ensure all on/off hire orders are taken in detail and processed correctly.

·        Create, input and ensure accuracy of orders onto the company InspHire system to minimise account queries and potential credits.

·        Produce and maintain a manual complete contract file, containing all relevant paperwork including signed delivery and collection notes.

·        Advise Transport Department of any necessary movements within a timely manner.

·        Ensure relevant spreadsheets (as applicable) are updated daily/weekly and any concerns are brought to the attention of your Line Manager.

·        Answer all incoming calls within 3 rings in a polite and professional manner as trained.

·        Ensure own individual knowledge is enhanced by constantly aiming to learn/improve and taking on board training as necessary.

·        Achieve all targets and KPI’s that are set for individuals/Administration team – example month end target for posting invoices 8th of each month.

·        Create, post invoices to Sage daily, from various run code reports as specified and update Line Manager.

·        Check daily all off hires due from awaiting off hire report and update Line Manager of progress if there are any delays.

·        Any customer queries must be dealt with quickly and efficiently.

·        Line Manager or Director requests are to be completed within the same day or within timescale provided by them.

·        Other ad-hoc administrative office duties


The Person:-

·        Proficient Excel skills and knowledge

·        Good level of I.T. as you will be using various systems and databases ( Sage is an advantage but not essential)

·        Confident telephone manner

·        Excellent communication as you will be liaising with internal and external customers and colleagues

·        Accuracy and attention to detail

·        Timely and able to work to deadlines

·        Flexible within the 2 allotted start times



·        When the role is madepermanent you would be required to work 1 weekend day every 2 – 3 weeks on a rota basis.

·        22 days holiday plus bank holidays

·        Free parking

You must be confident on Excel – an Excel test will be carried out before your interview.

Please note that if this is not passed the interview will not be conducted.