Customer Service Advisor

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Customer Service Advisor

  • Location:

    Morley

  • Sector:

    Office

  • Job type:

    Temporary

  • Salary:

    8.72

  • Contact:

    Joanna Gornicka

  • Contact email:

    joannagornicka@firstchoice-uk.com

  • Contact phone:

    01924 201155

  • Job ref:

    JG/CSA/1020

  • Published:

    about 1 month ago

  • Duration:

    Temporary

  • Expiry date:

    2020-10-22

  • Startdate:

    ASAP

Role: Inbound Customer Services

Hours: Various Shift patterns working
5 out of 7 including weekends

Rate: £8.72 per hour

Location: Morley / Work from home

Start Date: ASAP

First Choice are actively recruiting a number of Customer Service Advisors to join our reputable client based in the Morley area of Leeds. The CSA’s will be required to work 5 days out of 7 and includes working weekends between the hours of 08.00am – 20.00pm. The role will require working from the office or from home, equipment will be provided for working from home.

The main purpose of the role is to provide exceptional customer services to customers at all times ensuring all complaints and queries are handled effectively in a timely manner.

Please note, a week of training will be given, it is imperative 100% attendance is maintained for training.

NO PREVIOUS APPLICANTS NEED NOT APPLY

Key accountabilities:

•        To provide high quality customer care to all customers, ensuring that all notes and administration is dealt with efficiently and to the satisfaction of management and customers

•        To take calls and emails from customers regarding deliveries, re-arranging deliveries, liaising with internal drivers to chase orders, chasing outstanding or late deliveries

•        To work closely with internal departments to ensure customer queries are resolved

•        To deliver high customer service levels at all times

For the role of Inbound Customer Services Advisor you will be able to demonstrate:

•          Excellent communication skills both written and verbal

•          Excellent administrative skills

•          Previous Customer services experience

•          A positive can do approach

•          Ability to work well in a team and independently

In return we offer:

  • A competitive hourly pay rate of £8.72

  • Weekly pay, every Friday

  • Free parking

  • Kitchen facilities

  • Free hot and cold beverages

  • Continuous training and development whilst on assignment

  • Possibility of Temp to Perm Opportunities

  • On going support from team leaders

To hear more about this role or to apply for this role please register your interest at www.firstchoice-uk.com, apply online or call Joanna on 01924 201155.