Customer Service Advisor

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Customer Service Advisor

  • Sector:


  • Salary:


  • Contact:

    Heidi Wood

  • Contact email:

  • Contact phone:


  • Published:

    about 1 year ago

  • Expiry date:


First Choice are actively recruiting a number of Customer Service Advisor to join our reputable client. Role will require you to work from the office within the depot.

This is a dual role, investigating and resolving enquiries from clients and end customers by telephone, email and CRM the role holder will take proactive action within local depots to identify physical whereabouts of lost parcels by working alongside Depot and Field Teams and reporting investigations findings to UK Contact Centre.

Training will be provided.  After Training, you will be working a rotation of shifts including weekends.

Role:               Customer Service Advisor

Rate:              £10.42 per hour (£10.78 after 12 weeks)

Location:             Maidstone – Enfield -Plymouth – Birmingham – Bolton – Avonmouth – Motherwell – Nottingham – Tyneside - Barnsley

Hours -           4 rotating shifts:

Week 1 – 8:00-4:30 – Monday, Tuesday, Friday, Saturday, Sunday

Week 2 – 8:30-5:00 – Monday, Wednesday, Thursday, Friday, Saturday

Week 3- 9:00-5:30 – Monday – Friday

Week 4 – 9:30-6:00 – Monday – Friday

Start Date: 22.05.2023