Customer Service Advisor

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Customer Service Advisor

  • Location:

    Morley

  • Sector:

    Office

  • Job type:

    Temporary

  • Salary:

    £9 to £9

  • Contact:

    Joanna Gornicka

  • Contact email:

    joannagornicka@firstchoice-uk.com

  • Contact phone:

    01924 201155

  • Published:

    18 days ago

  • Expiry date:

    2021-10-01

  • Startdate:

    ASAP

Role: 5 x Customer service advisors

Hours: 5 over 7 including one day at the weekend

Rate: £9.30 per hour (£9,74 after 12 weeks)

Location: Morley office and home working

First Choice are actively recruiting a number of Inbound Customer Service Advisors to join our reputable client based in the Morley area of Leeds. As a CSA’s you will be required to work Tuesday to Saturday or Sunday - Thursday between the hours of 08.00am – 5.00pm.

The chance to join this excellent company on a perm basis available for the right people.

The main purpose of the role is to provide exceptional customer services to customers at all times ensuring all complaints and queries are handled effectively in a timely manner.

Please note, a week of training will be given, it is imperative 100% attendance is maintained for training.

Key accountabilities:

• To provide high quality customer care to all customers, ensuring that all notes and administration is dealt with efficiently and to the satisfaction of management and customers

• To take calls and emails from customers regarding deliveries, re-arranging deliveries, liaising with internal drivers to chase orders, chasing outstanding or late deliveries

• To work closely with internal departments to ensure customer queries are resolved

• To deliver high customer service levels at all times

For the role of Inbound Customer Services Advisor you will be able to demonstrate:

• Excellent communication skills both written and verbal

• Excellent administrative skills

• Previous Customer services experience

• A positive can do approach

In return we offers

  • Weekly pay, every Friday

  • Free parking

  • Kitchen facilities

  • Free hot and cold beverages

  • Continuous training and development whilst on assignment