Claims Handler -Property Insurance
Wakefield
£20 - £24K
First Choice are recruiting for an experienced and Talented Property Insurance Claims Handler for our client based in Wakefield.
Purpose of role
You will provide excellent customer service to policy holders, clients and colleagues as well as being responsible for day-to-day claims management and general customer focus. Using great communication, both verbally and written, you will be able to communicate with customers and peers from all levels. Working together, as part of a team, you will focus on common goals, being always supportive and proactive. This position will be responsible for handling Buildings & Contents claims within defined delegated authority limits and processes. As a desk-based role, the requirement will be to intelligently triage General Perils claims, (assess policy cover and indemnity), and to validate damage, build a schedule of repair works, oversee repair phase of domestic and commercial claims and to negotiate claims settlements with the support of our network of Desk and Field Contract Managers and External Surveyors. This role is fast-paced, and telephone biased, and you will support the wider physical and virtual teams to assist the department to deliver the required service levels, technical standards, and customer experience
Key Responsibilities
Ensure on a daily basis that all new instructions are accepted/actioned
All departmental emails are read and actioned accordingly
Answering the telephone, assist with enquiries, relay messages both verbally and written.
Work closely with the team, providing support/assistance where required.
Work to achieve all KPI's and delivery of first-class service, whilst adhering to service levels and standards in line with our best practice philosophy
Develop a focused culture of continual improvement where people develop and contribute to achieving KPI and business goals & also improving the customer journey of a claim
Liaise with other departments and external clients to ensure customer satisfaction and improvement of processes and procedures
Report any issues or complaints to the appropriate escalation point.
Update and maintain client files whilst maintaining confidentiality
Creation and sending of letters recording incoming post and action/signpost any issues arising. Undertake Virtual desktop assessments and assist with building schedules of repair, using our philosophies and repairs strategy
Identification of Fraud and Recoveries
Cash Settlement of claims and provide support to network contractors on building repairs
Manage and report on claims during its various phases
Ensure adherence to client's philosophy, standards, and service levels, managing and delivering Customer expectations.
Any other duties as may be required or requested of you both within your team
Desired Skills and Knowledge
Insurance background Property Claims handling knowledge
Experience within construction and different repair methods, both technical and commercial with proven ability of handling buildings and contents claims
Understanding of the insurance industry (perils, hazards, Loss Assessors, Loss Adjusters, Underwriters, intermediaries, etc)
Highly motivated with the ability and willingness to learn Computer literate (ideally in Microsoft Office)
Can work with colleagues in a team-based environment to support the activities of the business Comply with all regulatory requirements and company policies
Ability to meet agreed SLA’s, KPI’s and objectives.
Collaborative and Results Orientated. Ability to work on own as well as part of a team.
INDPERM
