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Customer Regulatory Specialist

We are seeking to recruit a highly motivated, proactive and driven individual to work as a Regulatory Specialist. Reporting to the Departmental Manager the position is responsible for the supply of technical information and regulatory support for a defined set of customers ensuring they receive a world class service. To be a functional expert in relation to the technical and regulatory needs and expectations of those customers and the industry in which they operate.

The role offers a competitive salary and other benefits associated with a large, successful business including: • Group Personal Pension Plan • Annual Bonus (discretionary) • Entry into Medicash He

Key Responsibilities

• Proactively manage all aspects of the customer experience in terms of the supply of technical information and regulatory support.
• To build and develop positive working relationships with all customers.
• To create and maintain a ‘database’ of customer specific requirements making this information available to R&D and other staff as required.
• Work with the raw materials and purchasing teams to ensure all raw materials and packaging used for defined customers meets their specific requirements and company’s general requirements.
• Ensure all new product recipes are set up on the system correctly and meet any customer specific requirements and any company requirements.
• To complete specification, questionnaires or other technical documentation in response to customer requests, ensuring accurate, current and information is in line with company policies and regulatory frameworks.
• Documents are checked for accuracy before signing and returning to customers.
• To answer customer queries and ad hoc requests for information in a timely manner.
• To complete and return customer “supplier evaluation questionnaires” – liaising with other departments as appropriate.
• Any other tasks, as may reasonably be required by the management team

Person Specification

• Successful candidates should be educated to degree level or equivalent, ideally within Food Sciences and will have previous experience of working within an FMCG environment, ideally food.
• Candidates are required to have experience in HACCP and Food Safety, internal audits, experience of 3rd party audits and knowledge of BRC version 8.
• The ability to work collaboratively within a team and demonstrate excellent interpersonal skills is essential to this role, as well as the ability to communicate effectively at all levels.
• Individuals must be able to prioritise their workload and work effectively when under pressure, as working to tight deadlines is part of this role.
• As well as a creative thinker individuals should possess strong analytical skills, attention to detail as well as a sound and comprehensive knowledge of IT packages.
• Candidates should hold a passion for delivering results, ability to adapt to business demands and committed to business and personal development.

Recruitment & Employment Confederation Investors in people Crime stoppers 0800 555 111 WACCL - Supporting Wakefield Districts Children & Young People Wakefield Works Halifax RLFC
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