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Customer Service Advisor

We have immediately term to perm position available on a Customer Service role in a busy warehouse in Normanton

free parking

Customer Service

Available immediately

The main duties will be:
• Answering inbound calls from customers/clients in a courteous and professional manner with the aim of resolving the query at the first point of contact
• Making outbound calls to drivers
• Booking deliveries and collections
• Supporting customers with complaints & escalations
• Using Excel on a daily basis

Key skills:
• Customer focused; ideally with previous experience of working in a Customer Service/Contact Centre environment
• Confident and excellent on the phone
• Sound decision making skills
• Have excellent communication and negotiation skills
• Be highly motivated, pro-active, with a strong desire to succeed
• Demonstrate a keen desire to learn and develop new skills
• Be able to work under pressure and adapt in an ever-evolving business

Hours: Mon - Fri, Tue - Saturday rotating

Recruitment & Employment Confederation Investors in people Crime stoppers 0800 555 111 WACCL - Supporting Wakefield Districts Children & Young People Wakefield Works Halifax RLFC
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