Search Jobs

Search by reference number, job title, keywords, location or area of work

Register With Us

Can't find your ideal job? Register with us today and let us help you find it.

◂ Back to search results

Customer Response Advisor

Our Client, based in Wakefield, are looking for Customer Service Advisors to join their ever-growing team.

Wakefield
£7.85 per hour


The Job Role
• Contact clients within agreed service levels and provide advice and information on the claims procedure
• Accurately assess claims for both liability and injury.
• Provide an excellent level of client care, ensuring that the right client and business outcome is optimised and achieved.
• Deal with personal injury compensation claims at the outset and be competent of procedures and timescales.
• Call clients within agreed SLAs for each work provider.
• Make outbound calls to new Legal Services clients and deal with incoming telephone enquires wherever possible.
• Complete the claims notification form on behalf of the client and submit to the Third Party insurers within agreed SLAs to generate fee income.
• Ensure all claims are conflict searched before they are accepted into Legal Services.
• Arrange medical appointments for clients with agreed providers.
• Obtain all relevant information from new clients ensuring these are detailed correctly.
• Advise, inform and support new client through the claims process.
• Provide a risk assessment of case prospects and injury status’s to support the filter of cases which should not be dealt with in Legal Services.
• Achieve individual and team objectives on a monthly basis as agreed with your team manager.
• Contribute to the smooth running of the firm by assisting other members of staff in periods of peak demand with document production, task list management and general administrative duties.
• To undertake any other tasks as deemed relevant and reasonable by the business

The Person
Essential
• Experience working within a customer service environment, with a proven track record of delivering excellent client care.
• A basic understanding of the personal injury claims reporting process.
• Experience of working in a fast paced, customer focused and target driven environment.
• The ability to remain objective when dealing with individuals and demonstrate empathy.
• Excellent time management and attention to detail.
• Strong communication skills, self-motivated and uses own initiative.

Desirable
• Experience of working in a contact centre environment, ideally with an understanding of the Personal Injury or motor claims industry.
• Good numeric and literacy skills, with basic keyboard skills.
• Robust - able to deal with changing circumstances and challenging situations whilst still achieving objectives.
• Team Player and acts as a role model to your colleagues, working together to achieve business and team goals.

Recruitment & Employment Confederation Investors in people Crime stoppers 0800 555 111 WACCL - Supporting Wakefield Districts Children & Young People Wakefield Works Halifax RLFC
 
Cookie warning icon

By continuing to use this site, you agree to the use of cookies. Find out more about cookies & how to change your settings, click here.