IT Support - 2nd Line

Back to job search

IT Support - 2nd Line

  • Location:

    City and Borough of Wakefield

  • Job type:

    Permanent

  • Salary:

    £18 - £21

  • Contact:

    Heidi Wood

  • Contact email:

    heidiwood@firstchoice-uk.com

  • Contact phone:

    01924 201155

  • Job ref:

    HW/ITS/0121

  • Published:

    11 months ago

  • Expiry date:

    2021-03-31

  • Startdate:

    Jan/Feb 2021

​2ND LINE IT SUPPORT ADVISOR

Up to £25K pa

Wakefield WF2

Our client is a leading IT solutions provider who are looking for a dedicated and ambitious person to join their existing team.

The Role:

First Choice Recruitment are looking to recruit on behalf of our client - a leading IT solutions provider who are looking for a dedicated and ambitious person to join their existing team.

We are looking for advisors with at least 3 years current experience as a 2nd Line support Technician.

The Role:

  • Taking 2nd line calls – Handling escalated issues

  • Liaising professionally with clients

  • Diagnose technical issues over the phone, via email or live chat and remotely

  • Update customers on the status of their query

  • Help to test software

  • Create help and support articles

  • Familiar with Windows Operating systems. Windows 10

  • Familiar with Server 2012/2016 

  • Understanding of networks

  • Understanding of common technologies i.e. Active Directory, DHCP services, DNS Services, File Server, Databases, Powershell etc.

The Person:

  • Excellent communication skills as you will be speaking to clients and advising them in a professional and timely manner

  • Reliable.

  • Must own a car

  • Must be able to work on own at times and also be a keen team member.

  • Motivation to complete the job in hand is key to this role.

  • Must be smart in appearance as they will need to visit clients at times.

  • Ambitious with a drive to increase their skill set and also desire to move up the technology ladder.

If this role suits your skills please call First Choice Recruitment on 01924 201155 or submit your CV

Reference ID: HW/ITSA/0221

Job Type: Permanent

Salary: up to £25k per year