IT Support Engineer - 2nd Line

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IT Support Engineer - 2nd Line

  • Location:


  • Sector:


  • Job type:


  • Salary:

    £22 - £26

  • Contact:

    Heidi Wood

  • Contact email:

  • Contact phone:

    01924 201155

  • Job ref:


  • Published:

    14 days ago

  • Duration:


  • Expiry date:


2nd Line Support Engineer



£22,000 – £26,000 dep. on exp.

37 hours PW Monday to Friday

First Choice Recruitment are actively recruiting for a 2nd Line Service Desk Analyst - If you have the relevant experience and are looking for a new challenge then you should consider this opportunity to work with our client who is a leading service organisation in the IT sector.

Must have:

  • An Industry Related Qualification (ideally ITIL)

  • At least 2 years 2nd line support experience.

The Role:

  • Efficient provision of 2nd Line support to all users – assisting with general computer, systems and software enquiries from clients and colleagues

  • Use of business logging tool to both ensure request record tracking and to provide user updates

  • Collaborate with the IT Service Desk team and support the IT service delivery strategy with a continued focus on delivering best in class customer service

  • Fully own problems up to their successful resolution – researching answers using appropriate available resources when required

  • Provide assistance with support call answering if needed

  • Maintain a focus on self-development and update the IT knowledge base with new information to help ensure it is kept accurate and up-to-date

Experience Required:

As well as exhibiting the highest standards of integrity and being committed to excellence with outstanding customer service and communication skills, we are looking for:

  • MS Operating System knowledge (Windows 7/10)

  • MS Office software experience (2010/16/365)

  • MS Active Directory Experience

  • Citrix environment experience

  • Prior experience within a busy service desk environment (2+ years) – preferably 2nd line

  • Someone who thrives in a team but is also capable and confident when working unsupervised.

  • An excellent ability to deal with all levels of seniority, both junior, top executive and 3rd

  • Ideally a candidate with ITIL Certification

Please apply online today.