Customer Service Roles

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Customer Service Roles

  • Location:

    Morley

  • Sector:

    Office

  • Job type:

    Temporary

  • Salary:

    £11 to £11

  • Contact:

    Joanna Gornicka

  • Contact email:

    joannagornicka@firstchoice-uk.com

  • Contact phone:

    01924 201155

  • Published:

    29 days ago

  • Duration:

    Temporary

  • Expiry date:

    2024-11-15

  • Startdate:

    ASAP

Role: Customer service advisor - Hybrid working

Hours: Various Shift patterns working 5 out of 7 ( you will be allocated a set shift which will include 4 week days & 1 weekend day )

Rate: £11.44 per hour (after 12 weeks £11.70 O/T paid at £17.55 after 39 hours worked)

Location: Morley office - 1 week in office & 3 weeks home - ( home working is after training)

Start Date: 28.10.24

First Choice are actively recruiting a number of Customer Service Advisors to join our reputable client based in the Morley area of Leeds. The CSA’s will be required to work 5 days out of 7 and includes working weekends between the hours of 08.00am – 18.00pm.

The main purpose of the role is to provide exceptional customer services to customers at all times ensuring all complaints and queries are handled effectively in a timely manner.

Please note, a week of training will be provided, it is imperative 100% attendance is maintained for training. The first 4 weeks of work will be based in the office!

Key accountabilities:

  • To provide high quality customer care to all customers, ensuring that all notes and administration is dealt with efficiently and to the satisfaction of management and customers

  • To take calls and emails from customers regarding deliveries, re-arranging deliveries, liaising with internal drivers to chase orders, chasing outstanding or late deliveries

  • To work closely with internal departments to ensure customer queries are resolved

  • To deliver high customer service levels at all times

For the role of Customer Service Advisor you will be able to demonstrate:

  • Excellent communication skills both written and verbal

  • Excellent administrative skills

  • Previous Customer services experience

  • A positive can do approach

  • Ability to work well in a team and independently

In return we offer:

  • Weekly pay,

  • Free parking

  • Canteen

  • Free hot and cold beverages

  • Continuous training and development whilst on assignment

  • Possibility of Temp to Perm Opportunities