Role: Inbound Customer Services
Hours: 5 out of 7
Rate: £8.72 per hour
Location: training in office then Work from home
The main purpose of the role is to provide exceptional customer services to customers at all times ensuring all complaints and queries are handled effectively in a timely manner.
Please note, a week of training will be given, it is imperative 100% attendance is maintained for training.
Key accountabilities:
• To provide high quality customer care to all customers, ensuring that all notes and administration is dealt with efficiently and to the satisfaction of management and customers
• To take calls and emails from customers regarding deliveries, re-arranging deliveries, liaising with internal drivers to chase orders, chasing outstanding or late deliveries
• To work closely with internal departments to ensure customer queries are resolved
• To deliver high customer service levels at all times
For the role of Inbound Customer Services Advisor you will be able to demonstrate:
• Excellent communication skills both written and verbal
• Excellent administrative skills
• Previous Customer services experience
• A positive can do approach
• Ability to work well in a team and independently
In return we offers:
· Free parking
· Kitchen facilities
· Continuous training and development whilst on assignment
