Customer Service Advisor

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Customer Service Advisor

  • Location:

    Morley

  • Sector:

    Office

  • Job type:

    Temporary

  • Salary:

    8.72

  • Contact:

    Joanna Gornicka

  • Contact email:

    joannagornicka@firstchoice-uk.com

  • Contact phone:

    01924 201155

  • Published:

    3 days ago

  • Expiry date:

    2021-02-13

  • Startdate:

    ASAP

Role: Inbound Customer Services

Hours: 5 out of 7

Rate: £8.72 per hour

Location: training in office then Work from home

​The main purpose of the role is to provide exceptional customer services to customers at all times ensuring all complaints and queries are handled effectively in a timely manner.

Please note, a week of training will be given, it is imperative 100% attendance is maintained for training.

Key accountabilities:

• To provide high quality customer care to all customers, ensuring that all notes and administration is dealt with efficiently and to the satisfaction of management and customers

• To take calls and emails from customers regarding deliveries, re-arranging deliveries, liaising with internal drivers to chase orders, chasing outstanding or late deliveries

• To work closely with internal departments to ensure customer queries are resolved

• To deliver high customer service levels at all times

For the role of Inbound Customer Services Advisor you will be able to demonstrate:

• Excellent communication skills both written and verbal

• Excellent administrative skills

• Previous Customer services experience

• A positive can do approach

• Ability to work well in a team and independently

In return we offers:

· Free parking

· Kitchen facilities

· Continuous training and development whilst on assignment