Role: Customer Service
Rate: £11.44 per hour
Location: Dodsworth
Hours: Monday - Friday, 8 hours between 8-6 (flexible start time)
Start Date: asap
First Choice are actively recruiting a Customer Service to join our reputable client to support their Fulfilment team.
Training will be provided.
Key accountabilities:
Drawing drainage maps to a high standard for all Water Authorities.
Managing and maintaining the workload via Office 365.
Dealing with supplier and client queries via customer service support.
Keying intertrade orders onto system.
Quality check completed reports.
Ensuring maps received back from other offices are accurate and correct before including them in report.
Ensuring correct costings are on Swift when invoicing for maps and/or reports.
Attend Yorkshire Water to copy and compile drainage maps to a high standard. (if applicable)
Manage the panel of workload to required search agents.
For the role you will be able to demonstrate:
Have the drive to develop an in-depth knowledge of our suppliers, products and services.
Have a positive, can-do attitude and excellent communication skills, working and communicating in a professional manner.
Good IT skills, able to learn new bespoke systems to a workable level.
Develop an understanding of the varied tasks that are required specific to the supplier and product and how those tasks affect the workflow of a customer order
Be process driven, recognising and adhering to the required procedures with accuracy and attention to detail.
You will achieve the SLA’s and KPI’s set by the business, working as a team to achieve set targets.
Experience/Qualifications Required
Administration experience with a high level of attention to detail
Experience of dealing with and managing professional relationships with external clients (in person, via telephone calls or email management)
Full UK Driving license
