Customer Service Advisor

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Customer Service Advisor

  • Location:

    Dodworth

  • Sector:

    Office

  • Job type:

    Temporary

  • Salary:

    £9 to £9

  • Contact:

    Joanna Gornicka

  • Contact email:

    joannagornicka@firstchoice-uk.com

  • Contact phone:

    01924 201155

  • Published:

    20 days ago

  • Duration:

    Temp to Perm

  • Expiry date:

    2022-10-14

  • Startdate:

    ASAP

​Customer Service Administrator - Dodworth - Barnsley

Term to perm

Monday to Friday 9am – 5:00pm

£9.50 per hour

The role:

You will be first point of contact for the customer

Answering inbound calls in a courteous and professional manner

Using our in-house technology to manage the progression of orders to fulfilment for our customer

Re-submit any systems rejections

Raise and respond to any data

General query handling

Chasing results and any overdue orders

Processing credits and extra orders

Cancellation and expedite products ordered

You will have an in-depth knowledge of our suppliers, products and services

You will understand the varied tasks that are required specific to the supplier and product

You will understand how tasks affect the workflow of the customer order

You follow the required procedures with accuracy and attention to details

You will communicate with all internal and external contracts in a professional manner

You will have a professional and proactive attitude

You will understand the business values and expectations

The person:

Call handling and administration experience with a high level of attention to detail

Excellent telephone manner

A genuine passion for helping customers

PC literate

Handling experience or face to face customer service experience

Good numeracy and written skills