Customer Service Administrator - Dodworth - Barnsley
Term to perm
Monday to Friday 9am – 5:00pm
£9.50 per hour
The role:
You will be first point of contact for the customer
Answering inbound calls in a courteous and professional manner
Using our in-house technology to manage the progression of orders to fulfilment for our customer
Re-submit any systems rejections
Raise and respond to any data
General query handling
Chasing results and any overdue orders
Processing credits and extra orders
Cancellation and expedite products ordered
You will have an in-depth knowledge of our suppliers, products and services
You will understand the varied tasks that are required specific to the supplier and product
You will understand how tasks affect the workflow of the customer order
You follow the required procedures with accuracy and attention to details
You will communicate with all internal and external contracts in a professional manner
You will have a professional and proactive attitude
You will understand the business values and expectations
The person:
Call handling and administration experience with a high level of attention to detail
Excellent telephone manner
A genuine passion for helping customers
PC literate
Handling experience or face to face customer service experience
Good numeracy and written skills
