Role: 10 x Customer Service Advisors (no sales or cold calls)
Hours: Sunday - Thursday after training
Rate: £9.30 per hour (£9,74 after 12 weeks)
Location: Morley - office or home working
Start Date: ASAP
First Choice are actively recruiting a number of Customer Service Advisors to join our reputable client based in the Morley area of Leeds. As a CSA’s will be required to work Sunday - Thursday or Tuesday to Saturday between the hours of 08.00am – 5.00pm. The role will require working from the office or from home, equipment will be provided for working from home.
The chance to join this excellent company on a perm basis available for the right person.
Please note, a week of training will be given, it is imperative 100% attendance is maintained for training.
Key accountabilities:
NO SALES
• To provide high quality customer care to all customers, ensuring that all notes and administration is dealt with efficiently and to the satisfaction of management and customers
• To take calls and emails from customers regarding deliveries, re-arranging deliveries, liaising with internal drivers to chase orders, chasing outstanding or late deliveries
• To work closely with internal departments to ensure customer queries are resolved
• To deliver high customer service levels at all times
For the role of Inbound Customer Services Advisor you will be able to demonstrate:
• Excellent communication skills both written and verbal
• Excellent administrative skills
• Previous Customer services experience
• A positive can do approach
• Ability to work well in a team and independently
In return we offers
Free parking
Kitchen facilities
Free hot and cold beverages
On going support from team leaders
