Customer Service

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Customer Service

  • Location:

    Barnsley

  • Sector:

    Office

  • Job type:

    Temporary

  • Salary:

    £18000 initially

  • Contact:

    Joanna Gornicka

  • Contact email:

    joannagornicka@firstchoice-uk.com

  • Contact phone:

    01924 201155

  • Job ref:

    0303/JG/CSA

  • Published:

    3 months ago

  • Duration:

    Temp to Perm

  • Expiry date:

    03 Apr 00:00

  • Startdate:

    ASAP

We are open for business and have lots of work available. If you are worried about Coronovirus then we are happy to undertake your interview via Face-Time or Skype.

Give us a call and we can set this up for you.

Working Hours:
• Monday to Friday 9am - 5pm

The Role:
• You will be first point of contact for the customer
• Answering inbound calls in a courteous and professional manner
• Using our in-house technology to manage the progression of orders to fulfilment for our customer
• Re-submit any systems rejections
• Raise and respond to any data
• General query handling
• Chasing results and any overdue orders
• Processing credits and extra orders
• Cancellation and expedite products ordered

The Person:
• 2-3 years working in a process driven, product delivery role
• Call handling and administration experience with a high level of attention to detail
• Excellent telephone manner
• A genuine passion for helping customers
• PC literate
• Handling experience or face to face customer service experience
• Good numeracy and written skills
• You will have an in-depth knowledge of our suppliers, products and services
• You will understand the varied tasks that are required specific to the supplier and product
• You will understand how tasks affect the workflow of the customer order
• You follow the required procedures with accuracy and attention to details
• You will communicate with all internal and external contracts in a professional manner
• You will have a professional and proactive attitude
• You will understand the business values and expectations