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Customer Support Executive

Our Client, based in Leeds, are looking for a Customer Support Executive to join their ever expanding team.

The Overall Job Purpose is:

To take responsibility for the customer relationship from the point of vehicle order through to successful delivery against customer expectation. The journey must follow company administrative procedures to ensure vehicles are ordered accurately and delivered within acceptable time frames, that finance agreements are in place and the customer is kept upda

LS12, Holbeck, City and Borough of Leeds
Salary/Rate £18000 - £20000/annum

Customer Support Executive

The Main Duties of the Role are:

Accepting orders from the Sales Team via EMS, ordering within OMS and liaising with the customer and supplier.

Monitor and acknowledge on a daily basis updates from supplying dealers and ensuring status updates are sent onto customers.

Raising Financial Agreements and ensuring they are completed correctly and submitted to the founder.

Arranging deliveries with customers and arranging for the return of legacy vehicles.

Chasing suppliers for documentation and invoicing founders for commission.

Supporting customer satisfaction survey response after delivery.

Process files to founders for pay-out

Filing of order packs.

Assist with debtors list where necessary.

Ensuring customer records are up to date and concise and reflect regulatory requirements.

Assisting with invoicing VRB on a monthly basis where necessary.

Answer inbound calls within the set SLA.

Working closely with other teams internally, Founders and Suppliers where required, to be effective in all internal and external communication.

Person Specification:

Analytical and numeracy skills, the ability to look at situations with a holistic view, excellent communication skills, good time management able to

Work in an organised and methodical manner with the ability to meet targets and deadlines, with excellent attention to detail, intermediate level of Microsoft Office

Computer literate, Microsoft Office (Excel, Word, Outlook), Good Telephone Manner, FCA knowledge would be advantageous, Industry knowledge advantageous but not essential

Experience advantageous but not essential, Customer Service Experience is essential. Call center communication experience advantageous

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