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Customer Service and Order Administrator Full Time

Our client, based in Wakefield, are looking for a Full-Time Customer Service and Order Administrator.

Flanshaw Lane, Wakefield
Competative Salary

About the role:
• Join a growing Customer Service team
• Support Customers via email and telephone
• Maintain customer relationships – turn unhappy customers into happy ones
• Help drive improvements using feedback and insight

The Role
• Email/Phone Support
o Resolve all customer queries relating to orders, stock or shipping
o Help customers with advice, site navigation and placing orders
o Keep on track with response and resolution time
• Operations
o Acting as the crucial link between our headquarters and our warehouse
o Report back picking/shipping errors to improve efficiency
o First point of contact for couriers
• Other
o Placing internal orders for the office, PR and design etc.
o General Admin
o Directing non-CS related phone calls to appropriate team
The Person
• Strong verbal/written communicator
• Able to provide customers with guidance in a friendly, helpful manner
• A ‘can-do’ attitude, prioritising effectively
• Quick worker with positive, upbeat and constructive attitude
• Collaborate working to solve problems, able to think on your feet
• Comfortable using data, creating charts and summarising information (excel skills a bonus!) to help you and others learn how to improve
• Attention to detail

Desirable but not essential
• Experience in a customer service role
• Use of Salesforce Desk/other email related applications
• Experience in a fast-paced start-up/retail environment
• Fashion/textile qualification

Recruitment & Employment Confederation Investors in people Crime stoppers 0800 555 111 WACCL - Supporting Wakefield Districts Children & Young People Wakefield Works Halifax RLFC
 
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