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Response Services Operator

We are looking for experienced customer services advisors to join a motivated team working within our Services Team on a 6 month fixed term contract.

As a Services team member your duties will include logging requests for Healthcare Professionals to provide medical care to patients, managing the workload of the Healthcare Professionals across multiple contracts, escalating to senior managers where required and accurately completing calls once the Healthcare Professional has completed their r

(6 months contract) - Pontefract - 42 hours per week - £16904 Operatives are required to work day and night shift patterns including weekends and Bank Holidays as this a 24/7 operation. You can ex

Essential Skills:
•Previous experience in customer services / support
•Excellent & confident telephone manner
•Good written skills
•Analytical, team-focused approach
•Ability to work calmly and efficiently under pressure
•Educated to GCSE standard which includes English and Math’s
•Computer Skills, Microsoft Office, Outlook, Word and Excel

Duties Include:
•Answering calls from customers, helpdesks & the emergency services, amongst others in a timely and professional manner
•Accurately adding information provided from various sources into the electronic database
•An ability to extract relevant information
•An ability to verbally communicate concise and accurate information
•Organise the workload of the Healthcare Professionals

Closing Date for applications is Friday 21st July 2017.

Recruitment & Employment Confederation Investors in people Crime stoppers 0800 555 111 WACCL - Supporting Wakefield Districts Children & Young People Wakefield Works Halifax RLFC
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